As a member of our client service team, Cassandra Botelho is one of the first team members at Surprenant & Beneski that our clients speak to. Cassandra started working with the firm as a receptionist in 2018 and she is now a part of the Client Experience team. Previously, she was a manager of a popular local restaurant after she graduated from UMass Dartmouth. Cassandra enjoys working with our clients immensely and it gives her a great deal of satisfaction knowing that she is part of a team that is there to help guide clients through what may be a daunting time in their lives. Known for being compassionate and responsive, she is always willing to do what’s best and easiest for the client — an attitude that is much appreciated by those we serve.
One organization that the firm supports is the Alzheimer’s Association, which holds a very special place in her heart because of her grandmother, Gert. Outside of work, she loves spending time with her two beautiful little boys who are just a year apart in age! Because of that, she doesn’t get a whole lot of “me time,” but she does enjoy the occasional “field trip” to Target. Being a Mom and having a grandmother with Alzheimer’s Disease has taught her to always live in the moment and how important it is to be kind and thoughtful to one another. She tries every day to make everyone feel special and appreciated because they are!
How would you convey to a prospective client how you participate in the firm’s team approach?
In client services, we are always willing to do what’s best and easiest for the client, whether that be helping in the other areas or going above and beyond for a client. The client is always right and we always try to give the best customer service.
What do you like about working at the firm?
I like working in a tight-knit and family-oriented setting. It feels like home here and that’s what I feel you look for in the perfect work environment.
What do you enjoy doing when you are not working?
Bringing my kids to the playground or anything outdoors and TARGET!
What are 2-3 things you absolutely love?
Decorating for the seasons, organizing, and taking pictures of my kids.
What’s your favorite local spot?
Fairhaven Bike Path for a walk.
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