Job Title: |
Client Support Specialist |
Job Category: |
Non-Exempt, Hourly | |
Location: |
80% – 90% New Bedford |
Travel Required: |
Minimum | |
Supervising Role: Lead Case Manager – Estate Planning |
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Job Description |
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Role and Responsibilities This job description is only a summary of the typical position functions and responsibilities. The responsibilities, tasks, and duties of the position holder might differ from those outlined in this job description. Other duties may be assigned. General overview of position: As a Client Support Specialist, you will be asked to meet and exceed client experience and quality standards, while maintaining consistent levels of communication with internal team members. This role will support Case Managers and Attorneys in the completion of administrative tasks associated with client files while increasing internal operational efficiencies. The Client Support Specialist will work cross-functionally to support all areas of the business. Essential Job Functions: (other duties may be assigned):
Qualifications and Education Requirements High School Diploma required. Prior experience working in customer service with a dedicated focus on the importance of the client experience. Prior experience in office administration work is a plus. Demonstrated ability to work with all levels of the Firm. Knowledge, Skills, and Abilities:
Work Environment (includes physical requirements): Office environment: some travel is required to other offices and external firm locations. Some bending is required; sit for extended periods of time. This is an in-office position, Monday – Friday 8:30am – 5:00pm
This job description reflects management’s assessment of the functions and requirements of the job. It is a general guideline, and not intended to be an exhaustive list of all job elements or requirements. It does not restrict management’s right to reassign or change responsibilities at any time.
If interested, email our Business Manager, Justine at Justine@NBElderLaw.com
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