Client Support Specialist 

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​​Location​: 

If preferred, could be based in our Hyannis or Easton office.  It is an in-office position. 

​​Travel Required​: 

​​Job Description​ 

​​Client Support Specialist

Updated: 4/8/2025

Surprenant, Beneski & Nunes is a growing Estate Planning & Elder Law Firm in New Bedford, MA. This position is full-time, Monday – Friday, 8am – 5pm. Benefits include health insurance, 401(k) match, paid vacation, paid sick time, and paid holidays.

As a Client Support Specialist, you will be asked to meet and exceed client experience and quality standards, while maintaining consistent levels of communication with internal team members. This role will support Case Managers and Attorneys in completing administrative tasks associated with client files while increasing internal operational efficiencies. The client support specialist will also work in tandem with the Client Service team to field incoming phone calls and client inquiries.

Client Support Specialist Responsibilities:

· Uphold and maintain the Firm Values of Integrity, Quality, Respect, Service, and Fun

· Under the direction and guidance of the Business Manager, collaborate with the Client Support Specialist team to shift responsibilities to help manage the current flow of business

· Participate in special teams as requested by the Leadership Team

· Participate in special events including seminars and other networking/business generation events

· With direction and guidance from the Leadership Team, actively participate in the attainment of both firm & personal goals

· Maintain records regarding billable hours

· Administrative support for Legal Team –

o Respond to client phone calls and emails

o Assist with scanning client files

o Complete file closeouts

o Sort and manage incoming mail

o Manage organization of client files, both physical and electronic

o Enter client data into matter management software

Client Service Operations Coordinator Requirements:

· Ability to show empathy in relating with clients and co-workers

· Knowledge of modern office equipment (printer, copier, fax, scanner)

· Knowledge of and efficient computer skills: Microsoft Office- Word, Excel, PowerPoint

· Excellent verbal and written communication skills with strong attention to detail

· Problem-solving skills

· Ability to deliver timely work

· Strong work ethic

· Sound judgment and ability to act independently when necessary

· Ability to handle multiple tasks and projects simultaneously over a period of time

· Ability to work cooperatively with diverse departments and individuals both internally and externally within in the law firm

· Professional, positive demeanor with the ability to demonstrate tact and diplomacy

· Ability to take initiative, be resourceful, and proactive

· Spanish and/or Portuguese speaking a plus

· Familiarity with legal practice management or client management software is a plus.

Qualifications and Education Requirements

Associate Degree preferred. Prior experience working in customer service with a dedicated focus on the importance of the client experience. Previous experience in office administration work is a plus. Conversational Spanish and/or Portuguese is a plus.

This is a full-time, in-office position. Monday – Friday 8:30 am – 5:00 pm.

This job description reflects management’s assessment of the functions and requirements of the job.  It is a general guideline, and not intended to be an exhaustive list of all job elements or requirements.  It does not restrict management’s right to reassign or change responsibilities at any time. 

If interested, email our Business Manager, Justine at Ju*****@********rm.com